Terms of Use

kwai Customer Care

At kwai, we take pride in the quality of our products. We strive to provide an enjoyable experience for our customers.

Shipping and Delivery Time

Orders are shipped promptly by UPS (CarbonNeutral®) from our warehouse in Washington, DC. kwai is only able to accept and ship orders in the United States.

Customer Satisfaction

Our shipments are carefully inspected before leaving our warehouse, but in the event you are not satisfied with your purchase, you will simply get your money back when you return your items.

You can return all unopened and still usable products to kwai for a full refund, anytime after your order. There is no time limit on this. We only ask that you cover the return shipping charge. Send us an email at customercare@kwaihome.com to initiate a return and we will get the process started.

Email support: customercare@kwaihome.com

Phone support: 855.get.kwai (855.438.5924)


Prices are subject to change without notice. kwai reserves the right to accept or refuse, cancel or limit any order if there is an incorrect price.

Privacy Policy

kwai is committed to protecting your privacy when you visit our website, and shop at the kwai online store. The only information we collect from a normal website visit is the website that referred you to us, your internet domain address, the pages you request and the date and time you request them. We use this information to generate statistics and measure site activity in order to improve the usefulness of the site to our visitors. kwai does not collect, store, or use personally identifiable information, such as names or mailing and e-mail addresses, unless the individual visiting our website knowingly provides it.

Sales Tax

Tax is charged on orders with Washington, DC shipping addresses. Shipments to Washington, DC include 6% tax computed after adding shipping charges.

Your Feedback

To help us improve our privacy policy and business practices, please give us your feedback. You may email us at info@kwaihome.com.